Definitive Finance understands your concerns regarding privacy issues and is committed to the security of your information. We only obtain personally-identifying information about you when you choose to disclose this information to us. This website complies fully with the Commonwealth Privacy Act and the National Privacy Principles. By using this website you consent to the collection, use and disclosure of your personal information within the boundaries of this Privacy Statement. Any information you provide to us will be handled securely, discreetly and completely within accordance to the law.
The Information We Collect About You
Definitive Finance only collects information that you provide to us in order to help find the right loan for you. This includes:
– Personal details (name, address, telephone numbers and email address)
– Your financial details including income, expenditure, assets and liabilities
– Your loan requirements
– Other information you may provide when submitting queries through our website.
We may also collect navigational data to make sure the usage of our website is as convenient as possible to our customers. This is purely to see how users flow through our website and is not linked to you personally. The information is pooled with other users and analysed on an aggregate basis.
The Storage and Security of Your Personal Information
The storage and security of your personal information is of great importance to us and we have taken all reasonable steps to ensure it is safe, not subject to loss, misuse or unauthorised access or alteration. Our employees have access to your information on a “need to know” basis only and are obliged to have the utmost respect for the confidentiality of our customer’s information.
Your Access To This Personal Information
Our customers are able to request to know what information Definitive Finance has stored about them. We are keen to ensure that this information is kept as accurate as possible. Please contact us at any time, and upon confirmation of your identity, we can discuss or correct any information about you. To have personal information deleted, please let us know and we will take reasonable steps to delete your personal information unless we need to keep it for legal reasons.
How Your Personal Information Will Be Used
Definitive Finance will use the information you provide us to match your loan requirements with the many loan products we have access to. We will only disclose your personal and financial details with the third party loan provider of your choice for the purpose of securing you a loan. The third party lenders in our network are all reputable financial institutions with their own strict privacy policies.
We may also collect navigational and website usage information in order to track general website traffic patterns. This information is used on an aggregate basis only and does not identify any particular user. We may also contact you in the future for the purpose of administration, the marketing of our own products and services, or for research collection. If you do not wish to be contacted for these purposes, please contact us and we will remove you from our customer database.
If required to by law, we will also release information to the authorities if the law or the interests of law enforcement require us to do so.
Contacting Us If You Have a Problem or Query